Payments, Cancellation & Refunds

1. Before sending money

Use the invoice and payment instructions shown in your signed-in Billing page. Check recipient, channel, reference and exact amount. Do not rely on a number copied from an old message, advertisement or screenshot. AHB does not ask for your payment PIN or OTP.

The current workflow is a manual transfer followed by a transaction-details submission and human verification. It is not an automatic bKash checkout or a claim of an official bKash partnership. Any channel used for commercial collections must be an arrangement permitted by that provider. Any provider fee must be distinguished from the invoice amount; additional service charges will not be invented after you pay.

2. Verification and activation

Follow the payment instructions shown in your signed-in Billing page. Where offered, use Send Money from your bKash account or ask an agent to Cash In to the displayed receiving number. Send the exact invoice amount; any provider or agent charge is separate.

Provide the invoice ID, sender or agent bKash number, transaction reference and actual payment date/time. A screenshot is optional and serves only as a reference. If attaching one, mask unrelated balances or transactions while keeping the needed payment details visible. Reusing a reference or submitting the same payment twice will not create two entitlements.

We aim to verify valid submissions within one hour during 9 AM–10 PM Bangladesh time. This is a support target, not a guarantee: submissions outside these hours, outages or mismatched information can take longer. Do not send money again merely because a response is slow; check submission history or contact support.

Access changes after the Super Admin verifies the received transaction and approves the submission. Submitting transaction details or a screenshot does not automatically activate access. Rejection does not by itself prove that no money was received and does not automatically send a refund. We will reconcile an actual received payment and explain the remedy. Any attached screenshot is removed from the live record after approval; transaction and review history remain separately.

3. Cancellation and unused access

There is no automatic recurring debit. You may stop renewing. An unpaid invoice can be cancelled where the account workflow permits. Annual quota reductions/changes require review and do not silently rewrite an existing paid invoice.

Contact support if you want cancellation of prepaid access. Change-of-mind requests are reviewed against the access already supplied and the disclosed offer. There is no blanket “no refund under any circumstances” exclusion, and mandatory consumer remedies remain available.

4. Refund review

Raise duplicate payments, excess/incorrect amounts, payments not credited, unprovided access or material service failures promptly. Include Login ID, invoice number, transaction ID, amount/date and the reason. Request a full refund for duplicate/unapplied money; an affected unused portion or another fair remedy may apply where prepaid service was not supplied.

We aim to acknowledge within two working days, explain the outcome without unnecessary delay and, once entitlement to refund is established, initiate an eligible refund within ten calendar days or sooner where applicable law requires. This target does not postpone a statutory right or deadline. If an investigation or provider delay is unavoidable, we will communicate the reason and next step.

Refunds normally return to the verified originating payment account/channel unless a lawful alternative is agreed. We record the refund reference and outcome. The software does not currently automate provider refunds; support handles the transaction and records it. Do not share a PIN or OTP to receive a refund.

5. Complaints and non-waivable rights

You can contact the operator below or seek assistance from a competent consumer authority or court. You do not have to give up legal rights, keep a complaint secret or wait through an internal procedure beyond what the law permits. Product rules, discount conditions or a trial cannot remove mandatory rights.