Terms & Conditions

1. The service and these terms

AHB Home Management provides property and tenancy records, rent bills and receipts, submeter calculations, personal ledgers and financial-year supporting summaries. The operator and support contact are shown below. These terms apply when you affirmatively accept them; a new material version will be presented for acknowledgement.

The Privacy Notice, Payment & Refund Policy and Data Retention Policy explain related processing and service rules. They do not remove rights you have under applicable Bangladesh law. No separate NDA, professional tax-adviser relationship, bank service or payment-provider partnership is created by opening an account.

2. Accounts and responsibilities

Self-registration creates a regular user account. Property Owner access is granted only after Super Admin approval. Use accurate details, keep your Login ID and password private, and promptly report suspected misuse. The service is intended for adults aged 18 or above who can enter the relevant service arrangement.

Email is optional for ordinary registration and Login ID sign-in. Verify an email before asking us to deliver receipts there. Losing access without a verified contact may require proportionate manual identity checks. We never ask for a bKash PIN, OTP or your AHB password by email.

• A tenant has at most one active apartment connection at a time. Owner and tenant accounts are separate when one person needs both roles.
• An Owner must have authority to manage the property and a lawful basis to supply tenant data. Inform affected people about relevant processing. An Owner’s acceptance does not waive a tenant’s privacy rights.
• Do not access another account, submit false payment evidence, impersonate people, scrape private records or use the service unlawfully.

3. Plans, trials and promotions

Personal Ledger is normally ৳50/month or ৳500/year. Owner access is normally ৳100/month plus ৳50 per billable user, or ৳1,000/year plus ৳500 per agreed annual user quota. The annual price is about 16.7% below twelve standard monthly charges. The exact invoice, quota and any disclosed discount are shown before payment.

A seven-day trial is available according to account eligibility. It is not restarted by logging out, changing apartments, receiving a promotion or renewing. Any remaining trial ends early only through the specific paid-activation consent presented to you.

A temporary free-access promotion follows the dates shown in the website announcement and account access status. Promotion does not change existing paid/trial timestamps, guarantee a refund or create lifetime access. Extension or withdrawal will be shown through the service. No automatic debit is made.

Annual quota changes require review and may require a separately quoted adjustment. A first-month seat waiver applies only where it is expressly included in the invoice. Owner-sponsored tenant access and complimentary/lifetime grants follow the account’s actual access settings.

4. Record accuracy and financial-year summaries

Check tenant details, meter readings, rates, ownership percentages and payroll periods before using a receipt or report. Correct mistakes promptly using the permitted workflow. Forecasts are not completed cash transactions until confirmed.

Salary schedules and property ownership figures are supporting calculations from your inputs. Partial-month payroll estimates, recorded expenses and grossed-up property shares are not certified payroll, deductible expenses, tax payable or an NBR filing. Personal and Property reports remain separate. You are responsible for checking figures against source documents and obtaining professional advice where needed.

5. Data ownership and confidentiality

You retain your rights in your records. You authorise the processing reasonably necessary to provide the requested workspace, secure accounts, verify payments, resolve disputes and meet applicable obligations, as described in the Privacy Notice. We do not sell your private ledger records or make them public for advertising.

Private records are treated as confidential. Access is limited to the account/role entitled to see them and authorised support or service providers for the stated purposes, subject to lawful disclosure. A tenant’s personal ledger is not automatically available to the property Owner. Contact support if a separate written confidentiality or enterprise processing agreement is required.

6. Expiry, restrictions and cancellation

When entitlement ends, paid changes are blocked. Sign-in and billing remain available unless the account is separately suspended for security or abuse. Retained-record access depends on the existing account policy and retention period; rent-only tenants do not receive free Personal Ledger access simply because records are retained.

You can choose not to renew and contact support to request cancellation or account/data review. Unpaid invoices can be cancelled where supported. Removing an account is not the same as deleting shared tenancy, receipt or payment records. Retention, holds and backup limitations are described separately.

We may restrict abusive, compromised or unlawful use with reasons where appropriate. Material access or policy changes will be notified through available account/contact channels. Administrative suspension and subscription expiry are different states.

7. Availability, remedies and changes

We take reasonable steps to maintain the service and correct errors, but do not promise uninterrupted uptime, a particular tax outcome or loss-free operation. Keep your own important exports and source documents. Backup operation and recovery limits are disclosed in the Data Retention Policy.

We remain responsible to the extent required by applicable law. Nothing here excludes non-waivable consumer or data-protection rights, lawful remedies or liability that cannot legally be excluded. Service faults and unprovided prepaid access can be raised under the Payment & Refund Policy.

Future prices apply to a new quotation/renewal rather than silently rewriting a paid invoice. These terms are governed by applicable Bangladesh law. You may contact support, a competent regulator or a court with jurisdiction; support contact is not a compulsory waiver of other remedies.